Samsung sets up Note 7 exchange booths in airports across Australia, Hong Kong

There’s no way you wouldn’t know about the Galaxy Note 7 overheating, explosions, and recalls. The issue is all over the news since August when it was released in the market. A recall was announced shortly after but more complaints were reported. Samsung still hasn’t figured out the reason but people have been saying it’s the battery. The company did change the supplier but unfortunately, the same problems were reported.

Samsung mobile president has vowed to find the cause of this fiasco but it may take a while. For those who still have their Note 7 units, you are urged to return your phones once and for all. Even if you are no longer happy with the brand, you should get a replacement or get an alternative.

More airlines are banning the smartphone on flights especially after the FAA and the US Department of Transportation have placed an official ban and Note 7 prohibition order. We know this topic will not die down anytime soon before the next premium Galaxy phone is ready.

For those traveling and still have their Note 7, remember that you are not supposed to fly with the phone even if it’s turned off. In the US and Australia, the policies are being strengthened. Similar to what they did at the Incheon airport in South Korea, the tech giant has also set up trade-in booths in Australian airports. This is one convenient way for Note 7 owners to have their phones replaced with another Samsung phone. It’s certainly fast and effective and the company is hoping to open more in airports around the world.

These Samsung booths will be available in several airports across Australia specifically in Sydney (Kingsford Smith), Melbourne (Tullamarine), Brisbane, Adelaide, Perth, Gold Coastt, and Canberra. Most of these booths will be open from 6AM to 8PM in terminals that have high traffic.

This move shouldn’t be your priority if you plan on having the Note 7 replaced because you still need to back up your content. You can’t do that at the airport that quickly. It should be a last resort because you really can’t fly with the phone with you. You are free to get an exchange or refund but Samsung hopes you still get another Samsung device as replacement.

Similarly in Hong Kong, the Hong Kong Civil Aviation Department (CAD) has banned the phone to ensure the safety of all. Samsung has also opened temporary Customer Service Counters at the Check-in Aisle D, Airline Ticketing Counter, Terminal 1, Hong Kong International Airport. Some airports in other countries also have the same customer service counter–Singapore, Taiwan, United States, Switzerland, and Russia.


SOURCE: Samsung(1),(2)